A national directory of supervised visitation resources.
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Provider Information
(ID: 5264)
Alta Care Resources
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| Location: | Edmonton, Alberta (map) |
| Phone / FAX: | | | Email: | michele.hames@altacare.ca | | Service Area: | Edmonton and Surrounding Areas | | Agency: | Alta Care Resources | | Agency Phone/FAX: | 780-451-6040 |
| Address: | 9470 51 Avenue Northwest | | | Edmonton, Alberta T6E 5A6 | | Agency Email: | intake@altacare.ca | | Agency Link: | Alta Care Resources | | Standard Fee: | $65 / hour | | Sliding Scale? | No | | Languages: | English | | Onsite/Offsite: | Both Onsite and Offsite | | Years Experience: | 12 | | Holidays: | Yes | | Intake Procedure: | Please call for intake information. | | Provider Notes:
| The Firefly Program is designed to help children and parents spend meaningful time together in a setting that is structured, respectful, child-focused, and responsive to safety needs.
Our goal is to create conditions where children can experience family contact as safely and positively as possible, while ensuring expectations are clear and each familys service plan is individualized.
Services may include:
- Supervised parenting visits, where a worker remains present and observes the visit
- Supported parenting visits, where a worker may provide prompting, coaching, or practical support as part of the service plan
- Enhanced or higher-risk supervision, including additional safeguards, controlled transitions, or staffing when required
- Supervised exchanges, to support the childs transfer between approved adults while reducing direct parent-to-parent contact
- Child transportation, when approved pickup and/or drop-off arrangements are part of the service agreement
Firefly staff are expected to remain neutral and respectful between parents, while keeping the childs needs, approved rules, and safety plan at the centre of the service.
We also provide clear expectations around scheduling, arrival and departure instructions, communication, documentation, privacy, and case-specific safety requirements. |
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